Notice of Ticket (Token and LRT Card) Usage:
- All passengers must enter the paid area through the entry gate, must not stay in paid area for longer than 60 minutes, and leave the paid area through the exit gate. They will be required to pay an extra fee equivalent to - the lowest fare of an Adult Single Journey Ticket - every 30 minutes if they have stayed in the paid area for over 60 minutes, except in cases where there is just cause or authorization by the Corporation.
- If a passenger loses his/her ticket during the journey, he/she shall report the loss immediately to the Corporation's staff and pay the amount equivalent to the maximum fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.
- Single Journey Tickets are non-refundable. However, at its discretion, the Corporation may process a refund or a replacement of the Ticket, depending on the circumstances.
- If the holder wishes to refund the balance on their Macao LRT Card or transfer it to another card, they may visit the Customer Service Center at any Macao LRT station to complete the formalities. However, those who have benefited from the top-up benefits cannot refund the balance on these cards. There is no refund for the fare paid by the passenger when purchasing the Macao LRT Card. However, the Corporation may, depending on the circumstances, proceed with a refund of the ticket fare or exchange the ticket.
- At the request of the Corporation's staff or supervisory personnel, all passengers must produce their tickets for inspection. To determine a passenger's entitlement to usage of a particular category of tickets, the persons mentioned above may require the passenger to provide appropriate and valid proof of entitlement. A passenger who fails to produce a Ticket which contains coded data consistent with the circumstances of his/her journey will be deemed to have no valid ticket and will be refused entry to the paid area or use of LRT passenger service. The passenger should pay the corresponding fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.
- Passengers shall not sell or resell, attempt to sell or resell, offer to sell or invite another person to buy the Ticket.
Notice of Token Purchase:
- Passenger can purchase token at the Ticket Vending Machines or Customer Service Centres in LRT stations and should confirm the correctness of the Ticket and the change before leaving customer service centers. The Corporation shall not be liable for any matter that is not brought to the attention of the Corporation's staff when the Ticket is issued.
- 2. It is restricted solely to the use of the light rail passenger transport service on the day of its issuance.
Notice of LRT Card Purchase/Application:
- Passenger can purchase/apply LRT Card at the Ticket Vending Machines or Customer Service Centres in LRT stations and should confirm the correctness of the Ticket and the change before leaving customer service centers. The Corporation shall not be liable for any matter that is not brought to the attention of the Corporation's staff when the Ticket is issued.
- It is necessary to pay MOP 30 to purchase an Adult Macao LRT Card. The first issuance of the Concessionary Macao LRT Card is free of charge. However, a fee of MOP 30 is required for a new request, replacement, or reissuance.
- Eligible persons can apply for Concessionary LRT Cards at the Customer Service Centre of LRT stations with a copy of his/her valid Macao Resident Identity Card* or Student ID copy (the original ID must be provided for verification), and applicants with Concessionary Macao LRT Card (Disabled) only Disability Assessment Registration Certificate needs to be provided for verification, and applicant under 18 of age shall submit his/her own ID copy together with ID copy of the parent or guardian. The Terms for the application of LRT Concessionary Card must be signed by the parent or guardian.
- Eligible passenger will have his / her previously purchased Concessionary LRT Card disabled if he / she purchases a new Concessionary LRT Card.
- The passenger holding the Concessionary Macao LRT Card must carry the corresponding valid proof of qualification. Additionally, all passengers must present their Concessionary Macao LRT Card and the respective proof document for inspection whenever requested by the staff or inspectors of this Corporation.
- Failure to present the relevant materials accordingly will be deemed to have no valid ticket, and will be refused entry to the paid area and use of LRT passenger service, and should pay the corresponding fare of Adult Single Journey Ticket.
- Passengers are not allowed to travel on the LRT with negative balance in the LRT Card.
- The balance on the Macao LRT Card cannot be used to pay for all the card fares listed in this notice regarding Macao LRT tickets.
- In case of losing a Macao LRT Card and the cardholder need to transfer the balance from the lost card to another card, the cardholder can only transfer of the remaining balance from the lost card which is successfully cancelled. Any balance used between the loss of the card and its cancellation shall be borne by the cardholder.
- In the event of any disputes, the Corporation reserves the right of final interpretation and decision.
* Except students who are non-local residents holding a valid Macao Student ID.
Important Notice
