Notice of Ticket (Token and LRT Card) Usage:
- All passengers must enter the paid area through the entry gate, must not stay in paid area for longer than 60 minutes, and leave the paid area through the exit gate. They will be required to pay an extra fee equivalent to - the lowest fare of an Adult Single Journey Ticket - every 30 minutes if they have stayed in the paid area for over 60 minutes, except in cases where there is just cause or authorization by the Corporation.
- If a passenger loses his/her ticket during the journey, he/she shall report the loss immediately to the Corporation's staff and pay the amount equivalent to the maximum fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.
- Single Journey Tickets are non-refundable. However, at its discretion, the Corporation may process a refund or a replacement of the Ticket, depending on the circumstances.
- All types of Macao LRT Cards are non-refundable. However, the Corporation may process a replacement based on the circumstances at its discretion.
- All tickets are non-refundable. Nevertheless, refund or replacement of tickets shall be handled at the discretion of the LRT staff.
- At the request of the Corporation's staff or supervisory personnel, all passengers must produce their tickets for inspection. To determine a passenger's entitlement to usage of a particular category of tickets, the persons mentioned above may require the passenger to provide appropriate and valid proof of entitlement. A passenger who fails to produce a Ticket which contains coded data consistent with the circumstances of his/her journey will be deemed to have no valid ticket and will be refused entry to the paid area or use of LRT passenger service. The passenger should pay the corresponding fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.
- Passengers shall not sell or resell, attempt to sell or resell, offer to sell or invite another person to buy the Ticket.
Notice of Token Purchase:
- Passenger can purchase token at the Ticket Vending Machines or Customer Service Centres in LRT stations and should confirm the correctness of the Ticket and the change before leaving customer service centers. The Corporation shall not be liable for any matter that is not brought to the attention of the Corporation's staff when the Ticket is issued.
- Only valid for use of LRT passenger service on the issuance date.
Notice of LRT Card Purchase/Application:
- Passenger can purchase/apply LRT Card at the Ticket Vending Machines or Customer Service Centres in LRT stations and should confirm the correctness of the Ticket and the change before leaving customer service centers. The Corporation shall not be liable for any matter that is not brought to the attention of the Corporation's staff when the Ticket is issued.
- Starting at 7 August 2024, all types of Macao LRT Cards are non-refundable. However, passengers can transfer the remaining balance from the original Macao LRT Card to another Macao LRT Card at the Customer Service Centres of any LRT station, and they will be charged an administrative fee of MOP 10.
- Eligible persons can apply for Concessionary LRT Cards at the Customer Service Centre of LRT stations with a copy of his/her valid Macao Resident Identity Card* or Student ID copy (the original ID must be provided for verification), and applicants with Concessionary Macao LRT Card (Disabled) only Disability Assessment Registration Certificate needs to be provided for verification, and applicant under 18 of age shall submit his/her own ID copy together with ID copy of the parent or guardian. The Terms for the application of LRT Concessionary Card must be signed by the parent or guardian.
- Eligible persons can apply for Concessionary LRT Cards at the Customer Service Centre of LRT stations with a copy of his/her valid Macao Resident Identity Card*, Student ID, or Disability Assessment Registration Certificate, and will be required to present the original copy for verification, applicant under 18 of age shall submit his/her own ID copy together with ID copy of the parent or guardian. The Terms for the application of LRT Concessionary Card must be signed by the parent or guardian.
- Eligible passenger will have his / her previously purchased Concessionary LRT Card disabled if he / she purchases a new Concessionary LRT Card.
- Passengers using Concessionary Single Journey Tickets or Concessionary LRT Cards must always carry with them the corresponding valid proof of entitlement. They are required to present valid proof of entitlement immediately upon the request of LRT staff or supervisory personnel.
- Failure to present the relevant materials accordingly will be deemed to have no valid ticket, and will be refused entry to the paid area and use of LRT passenger service, and should pay the corresponding fare of Adult Single Journey Ticket.
- Passengers are not allowed to travel on the LRT with negative balance in the LRT Card.
- All administrative fees and production fees stated in the terms of Notice of LRT Ticket cannot be paid from the balance on the Macao LRT Card
- In case of losing a Macao LRT Card and the cardholder need to transfer the balance from the lost card to another card, the cardholder can only transfer of the remaining balance from the lost card which is successfully cancelled. Any balance used between the loss of the card and its cancellation shall be borne by the cardholder.
- In the event of any disputes, the Corporation reserves the right of final interpretation and decision.
* Except students who are non-local residents holding a valid Macao Student ID.
Important Notice
